What happens if a customer requests to work with a different agent?

Occasionally a Divvy customer may contact us requesting to work with a different agent. We understand that agents work hard for customers and will make every effort to avoid making a change. 

If needed, Divvy will facilitate finding a different agent for the requesting customer to work with. We will only do so at the request of a customer and will never process an agent change after an offer has been initiated. Both parties will be informed promptly of any updates. 

Changes can be requested by agents or customers by emailing our support team at partners@divvyhomes.com.

Finding a forever home is a deeply personal decision. For this reason, we encourage close communication between agents and our customers throughout the process, but acknowledge that sometimes this relationship just isn’t working out.