Split Payments allows residents to use 2 debit and/or credit cards to resolve their total rent balance.
Why would I split my payment?
This ability helps residents pay on time if you will not have the full funds available in your bank account to cover your entire balance. Paying in this way helps residents avoid the 5% late fee and Notice of Default.
Can I split my rent across more than 2 cards?
No. We only allow residents to use 2 cards. Why? Because we are preparing residents to be ready for mortgage approval, we want to encourage payment behavior that will set you up for success.
Will Divvy manually process payments across more than 2 cards?
No. Our internal team members are no longer permitted to process payments across multiple cards on a resident’s behalf.
Why can’t I split my payment across ACH and a card?
This functionality isn’t available in April, but we are planning to release this ability in May or June.
How do I find Split Payments in the resident portal?
There are multiple ways to locate the Split Payments option in the resident portal.
-png.png)
If you do not have AutoPay enabled, you will see a rent reminder card on your resident dashboard:
-
Click on the Pay button in the card
-
You will be shown two options. Choose the second card that says, “Split payment between two cards.”
-png.png)
All residents with an unpaid rent balance can access Split Payments by:
-
Clicking on the Menu button in the top right of the header
-
Selecting Payment Settings from the menu options
-
Clicking on the yellow Pay button next to your rent balance at the top of the screen.
-
You will be shown two options. Choose the second card that says, “Split payment between two cards.”
-png.png)
Residents who are on AutoPay can find the Split Payments option when they attempt to reschedule their AutoPay date.
How does Split Payments work?
-png.png)
How do I add a new card from the Split Payments screen?
-png.png)
-
Click on the Add new card link on the Split Payments screen
-
This will take you back to the main Payment Settings page. From here you will click on the Add Payment method button.
-
Add your new card and you will see it appear under your saved methods.
-
Click on the yellow Pay button at the top of the screen and navigate back to Split Payments.
What if I have one failed payment and one successful payment?
Prior to 11:59pm PST on the 7th of the month
Residents who have one failed split payment that happens PRIOR to 11:59pm PST on the 7th of the month, will have until that time to resolve the failed payment.
If you don’t resolve the failed payment by the deadline, your remaining successful payment will be refunded and you will be charged the 5% late fee on your entire base rent amount.
From the 8th to end of month
Residents who have one failed split payment that happens from the 8th to the end of the month will have 48 hours to resolve the failed payment. Residents paying during this time will be responsible for the 5% late fee.
If you don’t resolve the failed payment by the deadline, your remaining successful payment will be refunded.
How do I resolve a failed payment?
-
When a failure happens, you will see a card on your resident dashboard informing you of the failure reason.
-
Clicking on the yellow ‘Pay remaining amount’ button will take you to a screen where you can resolve the failed amount by either using the same payment method again OR choosing a new payment method.