Divvy covers the cost of any maintenance or repairs required to ensure the home is safe and habitable - for example, roofing, HVAC, foundation, electrical systems, etc. As the tenant, though, you are responsible for identifying issues that may arise, and arranging for a contractor to complete such repairs. Prior to the contractor actually performing such repairs, you must send to Divvy the contractor's name, phone number and cost estimate for such repairs, for us to approve. Divvy will pay the contractor upon satisfactory completion of the repairs.
Divvy does not cover any cosmetic repairs, including but not limited to painting, carpeting, landscaping, or appliances. We also will not pay for repairs required as a result of any intentional or negligent damage, destruction, or misuse of the home by you, your guests or your visitors.
You can reach out to Divvy directly in the event of any time-sensitive or critical maintenance issues (for example, an active leak or faulty HVAC), and you should immediately contact your local utility provider in the event of a dangerous or harmful issues (for example, a gas leak or downed power lines).