While we don’t recommend turning off autopay, we understand that circumstances change for some residents. You must have a Divvy team member do this on your behalf by emailing Operations@divvyhomes.com.
If your are concerned that you might not have funds available on your scheduled date, you have some other options besides contacting Divvy to pause your AutoPay:
- Rescheduling is the easiest and most common option. You can reschedule your AutoPay date for the current month only, and if you reschedule for a date before the 8th, there are no additional fees or consequences. However if you reschedule for between the 8th and 15th, you must use a debit or credit card – which means you will be responsible for paying both the 1.85% processing fee and the 5% late fee.
- You could use SplitPay to pay a portion of your rent from one method and a portion on a second method. Doing so will ensure AutoPay for that month does not process. You would owe the 1.85% processing fee but not the late fee as long as you use SplitPay before the 8th of the month.
- You can also do a PayNow (one-time) payment with a new payment method that isn’t your default method used for AutoPay. Doing so will ensure AutoPay for that month does not process.