Divvy Homes Resident Payments FAQs


  • What do I do if my payment does not process on the scheduled withdrawal date?
        1. If your payment did not process on the scheduled withdrawal date, please ensure that auto draft is enabled and a default payment method is selected and verified by going to www.divvyhomes.com/portal/payments. Tenants can also log into their portal, and self-submit payments, if their payment did not run automatically and in doing so, it will not run twice. 
        2. If your rent-withdrawal date is scheduled from the 1st-7th, please ensure an ACH bank account or your preferred card is set as your default payment method. Please note that all card payments will have a 1.85% card processing fee.
        3. After the 7th of the month, all payments must be made with a card and there will be a 1.85% processing fee. If you have auto-draft enabled, please ensure that you select the card you would like to use when submitting your reschedule request through your portal.
  • How do I change my default payment method?
    • In order to change your default payment method, you will need to add an additional payment method to your portal by going to www.divvyhomes.com/portal/payments then select the 3 dots next to the payment method and then select “set as default”. 
  • What payment methods are accepted?
    • We accept payments via ACH (bank account) or using a credit/debit card. However, we cannot accept wire transfers, zelle payments, cashiers checks, or personal checks. Please note that we cannot accept partial payments after the due date. Please see our partial payment policy under payment FAQs.  If you have any questions on other forms of payment, please contact Operations@divvyhomes.com. 
  • How do I reschedule rent for the following month?
    • If you would like to reschedule rent for next month please allow the invoice for the following month to be generated in your portal. Invoices are typically generated on the 21st of the prior month. Once the invoice for the following month is in your portal, you can reschedule your rent withdrawal date through the payments portal at www.divvyhomes.com/portal/payments. Please know that rescheduling the rent withdrawal date does not change the date rent is due which is on the 1st of each month and is considered late after the 7th. 
    • By rescheduling a payment past the 7th of the month please be advised you are pre-authorizing Divvy to run the card on file that you select on the specified date. Any late fees and card processing fees will also be applied. 
  • How do I reschedule rent for the current month?
    • You can reschedule your rent withdrawal date, through your portal (www.divvyhomes.com/portal/payments) up to the 15th of the month. Please know that rescheduling the rent withdrawal date does not change the date rent is due which is on the 1st of each month and is considered late after the 7th. Any late fees and card processing fees will also be applied. 
  • How do I use rental assistance for rent payments?
    • Who do I reach out to about using Rental assistance?
      1. All rental assistance agencies must be approved by a member of the payments team prior to sending over the necessary documentation to complete the application. Any inquiries regarding rental assistance must be directed to payments@divvyhomes.com.  
      2. Please use the following template when reaching out about rental assistance:
        • Rental Assistance Template
          Name of the Agency
          Website Link 
          Caseworker Information
          Your Property Address

Please note that we will need to approve all agencies before proceeding with Our portion of the application process. If the agency's terms do not align with our internal policies we will not move forward with the application.

  • Why can’t Divvy work with certain Rental Assistance agencies?
    • Ineligibility was determined based on, but not limited to, factors such as the amount of funds currently owed to Divvy, inability to work with equity build leases, terms within the landlord agreement, turnaround time for payment, and other unreasonable payment stipulations. Divvy reserves the right to terminate an agency's eligibility at any time.
  • Can I make partial rent payments? 
    • Yes! If you would like to make partial payments before rent is due please contact a member of the payments team at payments@divvyhomes.com and they will create invoices for the requested amounts. Please note that all payments must be submitted on or before the due date.
  • Does Divvy Homes charge late fees?
    • Any payments made after the 7th of the month must be paid with a card and there is a 1.85% card processing fee associated with the transaction.
    • Currently, Divvy will waive late fees until the 15th of the month. Any payments made after the 15th of the month will incur a 5% late fee in addition to the 1.85% card processing fee. 
  • How do I make my payment if I am 30-plus days delinquent?
    • If your account is more than 30 days delinquent please reach out to payments@divvyhomes.com to discuss options for resolving your past due balance.
  • How do I process my payment?
    • By default, Divvy will auto-draw your rent payment on the first of the month via the default bank account you specify. If you would like to self-submit your payment through the portal, go to www.divvyhomes.com/portal/payments. From there you will be able to process your payment, submit a reschedule request, and make changes to your payment methods.
  • Why did my payment fail?
      1. Payments may fail with a debit/credit card for a variety of reasons, including insufficient funds or your bank requiring authorization first. Please reach out to your bank to assist with declined card transactions.
      2. ACH payments may be rejected by your bank due to insufficient funds. If your payment bounces, it's important you resubmit rent in your payment portal as soon as possible to avoid additional charges.
  • What can I do if my invoice is not correct in my portal?
    • If the invoice in your portal is showing the incorrect amount due, please email payments@divvyhomes.com so we can review your account and find a solution.
  • Can I split my rent payments?
    • You can split your rent payment with Divvy. Each portion of your split rent (up to two segments) must be scheduled and submitted before or on the 1st of the month. We cannot accept split payments after the due date of the first of the month. (i.e. We can split your October rent payment into two segments as long as the first payment is processed within the month of September and the final payment is processed on or before October first)
  • How do I request split rent payments?
        • If you would like to request a split payment before the 1st of the month, please email payments@divvyhomes.com with the following information: 
          1. The 2 dates you would like to make payments on
          2. The last 4 digits of the card or account for each payment 
          3. Please ensure that all payment methods requested are added through your portal at divvyhomes.com/login, prior to the date you would like the payment to be processed.
        • If you would like to request a split payment after the 1st of the month, please email payments@divvyhomes.com with the following information: 
          1. The day you would like to make your split payment
          2. The last 4 digits of the card or account for each payment
          3. As a reminder, after the 7th of the month all split payments must be made with up to 2 cards and there is a 1.85% processing fee split between each card. 
          4. Please know that these payments need ot be processed at the same time. 

  • How can I verify my bank account?
    1. To add a bank account to your portal go to www.divvyhomes.com/portal/payments  and proceed with the email address associated with your account. We recommend you add the account using plaid for instant verification.  
    2. If you are unable to add your bank account using Plaid, you will need to add the account manually. You will receive 2 micro deposits from Divvy Homes within 48 hours of adding your account. You will then need to complete verification ​​through the payments tab in your portal (www.divvyhomes.com/portal/payments). Please note that the micro-deposits must be entered in the order that they were received.
    3. If you are having issues verifying your account with the micro-deposits, we recommend you delete the account and add it back again using plaid to instantly verify it. If you continue to have issues with account verification please reach out to us at operations@divvyhomes.com.